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It has been about 15 months since we first started offering Microsoft Response Point phone systems so I thought it would be a good idea to reflect on Response Point’s strengths, weaknesses and positioning in the small business phone system market. I’ll start with a brief history of Response Point: Intro to RP Response Point was designed with the purpose of creating a small business phone system that was: 1-  [ Read More ]

Microsoft Response Point SP2 Upgrade Procedure for Syspine base unit, IP Phone 310 and Aastra phones (Please note that the procedure is available at http://www.syspine.com/download/sp2.html) Download and install Microsoft Response Point 1.0 Service Pack 2 from Microsoft website: http://www.microsoft.com/responsepoint/SP2/default.aspx Start RP Administrator and upgrade the base unit. Upgrade Syspine Base Unit OEM Firmware Upgrade Syspine ATA Firmware Upgrade Syspine Phones firmware Upgrade Aastra Phones firmware The base unit upgrade process  [ Read More ]

If you’ve ever tried to extend Microsoft Response Point to remote users and/or soft phones, you’ve probably realized there is no built in support for this. Well in this post, we present a relatively simple solution to this problem. First of all, this solution assumes you have an account with a VoIP provider. The first step is to create local extensions for each remote user via the Response Point Administrator.  [ Read More ]

SOHO | SME Conference and Expo

We’ve had an extremely busy first half of October. CI Gear hosted Syspine booths at the SOHO | SME Conference and Expo events in Toronto on October 1, 2008 and in Vancouver on October 15, 2008. These events were aimed at increasing awareness and generating leads from within the small business community. The turnout was quite promising with enough booth traffic to keep us on our toes the whole day!  [ Read More ]

Since most Syspine deployments do not take advantage of the built-in Security Gateway, Syspine has decided to remove the Security Gateway from the default hardware configuration of Syspine Base Units. This decision has helped to bring down the price of Syspine hardware. Syspine Base Units with integrated Security Gateway can be ordered on special request. If you have an ongoing need for the integrated Security Gateway, please inquire for pricing  [ Read More ]

We are participating in a number of marketing programs aimed at lead generation. Here are some the events to look out for in the weeks to come: SOHO / SME Expo – Toronto and Vancouver We had a great event at the recent SOHO / SME Conference and Expo in Toronto on October 1st. Thanks to those partners who showed up to support us. We picked up some great leads  [ Read More ]

We’re excited to announce the following new Response Point products are expected in the weeks to follow: Quintum Response Point Analog VoIP Gateway – 4-Port FXS The Quintum Response Point analog 4 Port FXS Gateway supports 4 simultaneous VoIP calls, and lets you connect Response Point phone system with your existing analog phones, fax machines and other modem-based devices. Quintum Response Point Digital VoIP Gateway – T1 / E1 /  [ Read More ]

New Syspine VAR Pricing!

Calling all VARs! We finally have new and improved Syspine pricing just for Canadian Value Added Resellers. This will help make your hardware pricing more competitive and enhance your overall value proposition! Contact CI Gear now to get your new Syspine Canadian VAR price list. E-mail us at Sales@CIGear.com or call toll-free at 1-866-924-4292 and say “Sales”. Syspine is focused on strengthening its VAR channel in Canada. This new pricing  [ Read More ]

You can see this message in either one of the following cases: 1.    You have recently upgraded your Response Point system to Service Pack 1 (SP1) 2.    You are trying to configure a new phone with the system In either case you need to upgrade the phone firmware. You can do it from the Administrator application, or you can do it manually. In the RP Administrator, click “Upgrade Device Firmware”.  [ Read More ]

You can change the ring tone on Syspine IP Phone 310 through the web interface or the phone itself. The procedure is given below: Web Interface: Check the phone IP by pressing  #*47  (#*IP#) Open a web browser and type in the IP address Use the phone login as ‘admin’ and password as ‘0000’ Under YV5 click on Phone Settings YV5->Phone Settings. Here you can change the default ringer volume  [ Read More ]

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