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A blog about VoIP Phones, VoIP Phone Systems & VoIP Services

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Payback on VoIP

Businesses can benefit tremendously from incorporating VoIP in their communication strategy. Most people are familiar with the cost savings associated with Payback on VoIP. While saving money on long distance is great, it is just the tip of the iceberg. Here are just a few areas worth looking into. Productivity Gains Advanced features and integration between phone and computer enable users to be more productive and efficient. Popular features include  [ Read More ]

Aastra released an RP to SIP conversion firmware today. This is designed to help customers of AastraLink RP phones to re-use their existing phones with standard SIP based phone systems and soft switches. The Aastralink RP phones were originally designed to work only with Microsoft Response Point phone systems including the Aastralink Pro RP system. Since the fate of Response Point is up in the air with Microsoft’s plans for  [ Read More ]

Recommended Headsets for Aastra IP Phones

I’m writing this in part with selfish motives since we get asked this question several times per week both by users of Aastra’s SIP standard IP Phones as well as by users of Aastra Response Point IP Phones. Hopefully, this information will make it easier for users to find a headset to work with their Aastra IP Phones. The source of this list is Aastra Telecom Inc. The general headset  [ Read More ]

What’s the big deal about Response Point?

It has been about 15 months since we first started offering Microsoft Response Point phone systems so I thought it would be a good idea to reflect on Response Point’s strengths, weaknesses and positioning in the small business phone system market. I’ll start with a brief history of Response Point: Intro to RP Response Point was designed with the purpose of creating a small business phone system that was: 1-  [ Read More ]

Microsoft Response Point SP2 Upgrade Procedure for Syspine

Microsoft Response Point SP2 Upgrade Procedure for Syspine base unit, IP Phone 310 and Aastra phones (Please note that the procedure is available at http://www.syspine.com/download/sp2.html) Download and install Microsoft Response Point 1.0 Service Pack 2 from Microsoft website: http://www.microsoft.com/responsepoint/SP2/default.aspx Start RP Administrator and upgrade the base unit. Upgrade Syspine Base Unit OEM Firmware Upgrade Syspine ATA Firmware Upgrade Syspine Phones firmware Upgrade Aastra Phones firmware The base unit upgrade process  [ Read More ]

Remote User Solution in Response Point

If you’ve ever tried to extend Microsoft Response Point to remote users and/or soft phones, you’ve probably realized there is no built in support for this. Well in this post, we present a relatively simple solution to this problem. First of all, this solution assumes you have an account with a VoIP provider. The first step is to create local extensions for each remote user via the Response Point Administrator.  [ Read More ]

Aastra: Response Point Maintenance Release

Aastra Telecom announces the availability of a maintenance software release for Aastra’s Response Point™ phones. Maintenance release 2.1.1.118 for Aastra’s Response Point™ phones is now available on the AastraLink RP™ website. This release offers a number operational enhancements including: Improved configuration options for the RP 6753i phone. Programming restrictions have been removed for the top two programmable keys to increase flexibility and configuration options Improved interoperability with Response Point™ Service  [ Read More ]

SOHO | SME Conference and Expo

We’ve had an extremely busy first half of October. CI Gear hosted Syspine booths at the SOHO | SME Conference and Expo events in Toronto on October 1, 2008 and in Vancouver on October 15, 2008. These events were aimed at increasing awareness and generating leads from within the small business community. The turnout was quite promising with enough booth traffic to keep us on our toes the whole day!  [ Read More ]

Syspine Base Units – Security Gateway

Since most Syspine deployments do not take advantage of the built-in Security Gateway, Syspine has decided to remove the Security Gateway from the default hardware configuration of Syspine Base Units. This decision has helped to bring down the price of Syspine hardware. Syspine Base Units with integrated Security Gateway can be ordered on special request. If you have an ongoing need for the integrated Security Gateway, please inquire for pricing  [ Read More ]

Response Point Marketing Programs

We are participating in a number of marketing programs aimed at lead generation. Here are some the events to look out for in the weeks to come: SOHO / SME Expo – Toronto and Vancouver We had a great event at the recent SOHO / SME Conference and Expo in Toronto on October 1st. Thanks to those partners who showed up to support us. We picked up some great leads  [ Read More ]

Utilizing The Intern

If you have already used Skype to speak with your ...

SIP Trunking / Busin

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Top 6 reasons why yo

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Choosing a Small Bus

Business Phone Systems If you are a small business looking for ...

Hosted vs. On Premis

The two most common types of VoIP Phone Systems for ...

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