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A blog about VoIP Phones, VoIP Phone Systems & VoIP Services

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Aastra released an RP to SIP conversion firmware today. This is designed to help customers of AastraLink RP phones to re-use their existing phones with standard SIP based phone systems and soft switches. The Aastralink RP phones were originally designed to work only with Microsoft Response Point phone systems including the Aastralink Pro RP system. Since the fate of Response Point is up in the air with Microsoft’s plans for  [ Read More ]

3CX launches Version 7.1 – includes Personal Phone Assistant

3X just announced the release of Version 7.1 of their software phone system for Windows. The main feature with v7.1 is the inclusion of 3X Personal Phone Assistant for ALL users. 3CX Phone System for Windows 7.1 includes 3X Assistant, a desktop utility that drastically improves phone usability and user productivity. 3X Assistant offers extension users an easy way to transfer, divert, launch or park calls – via “drag and  [ Read More ]

What’s the big deal about Response Point?

It has been about 15 months since we first started offering Microsoft Response Point phone systems so I thought it would be a good idea to reflect on Response Point’s strengths, weaknesses and positioning in the small business phone system market. I’ll start with a brief history of Response Point: Intro to RP Response Point was designed with the purpose of creating a small business phone system that was: 1-  [ Read More ]

Microsoft releases Service Pack 2 for Microsoft Response Point 1.0

Microsoft released SP2 for Microsoft Response Point today. The New Feature of MSRP SP2 are listed below: Intercom: Make 2-way intercom calls or send 1-way pages to individuals or groups using the intercom system. Customizable After-Hours Schedule: Schedule the Automated Receptionist to handle calls afterhours, on holidays, and during business closures. VPN Access: Enable VPN access so that people can use the phone system from remote networks. Customizable URLs in  [ Read More ]

SOHO | SME Conference and Expo

We’ve had an extremely busy first half of October. CI Gear hosted Syspine booths at the SOHO | SME Conference and Expo events in Toronto on October 1, 2008 and in Vancouver on October 15, 2008. These events were aimed at increasing awareness and generating leads from within the small business community. The turnout was quite promising with enough booth traffic to keep us on our toes the whole day!  [ Read More ]

New Syspine VAR Pricing!

Calling all VARs! We finally have new and improved Syspine pricing just for Canadian Value Added Resellers. This will help make your hardware pricing more competitive and enhance your overall value proposition! Contact CI Gear now to get your new Syspine Canadian VAR price list. E-mail us at Sales@CIGear.com or call toll-free at 1-866-924-4292 and say “Sales”. Syspine is focused on strengthening its VAR channel in Canada. This new pricing  [ Read More ]

Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes

Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes Following has been recompiled from different sources including the response point mailing list. # Enter key, used for immediate dialling 886# Dial Voicemail 822# Dial Auto Attendant locally (IVR); Good for checking welcome greetings 872# Dial the Analog Paging System of Syspine / Intercom #*47* Displays IP Address of the phone on LCD (#*IP#) #*6368#  [ Read More ]

Indirect vs. Retail: Which Will Win SMB Telephony Sales?

If you are a Response Point VAR, I’m sure you can relate to this article. It sheds some light on the ongoing debate about phone systems moving into retail. In the SMB market, the VAR model has been proven to be quite effective in delivering “Added Value” to business customers. We’ve seen many examples of customers who found the Syspine Response Point product at Costco.com but then contacted us to  [ Read More ]

Utilizing The Intern

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