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Introduction to 3CX Phone System for Windows

3CX is a software based communication solution that runs on Microsoft Windows. It is designed to replace the traditional hardware PBX or phone system. This award winning technology raises the bar for what you would expect from your phone system.

Technology behind 3CX Phone System for Windows

The technology used in 3CX is based on the popular SIP standard. This means it supports most popular VoIP phones, VoIP gateways, and VoIP services. This positions 3CX not only as an excellent VoIP system but also one that can communicate using traditional analog and digital landlines provided by your telco. VoIP Gateways enable 3CX to connect to your PSTN phone lines. 3CX offers built-in for VoIP lines from virtually any VoIP service providers globally without the need for any hardware. This makes it a truly versatile phone system solution.

Major Advantages of 3CX Phone System

One of the highlights about 3CX phone system that separates it from its competitors is easy management. System administrators will find 3CX to be quite intuitive and very easy to manage. The phone system can be run on virtually any Windows environment making it simple and easy to manage and maintain everything on a common platform.

Integration possibilities of 3CX Phone System

3CX can be integrated with Microsoft Exchange, Microsoft CRM, Salesforce.com and many other related business applications. It also offers a plethora of advanced features like Call Queues, Conference Bridges, Fax Server, Skype support, Hotel Module, Call Center Module, Paging and the Voice Application Developer kit (VAD). Each of these topics would merit a separate article if not a chapter in a book!

Pros of using 3CX Phone System

3CX quite effortlessly addresses all the major consideration points that an organization might have in choosing a phone system. Here are some of these points:

  • There is no need for separate phone wiring to use 3CX VoIP Phone System for Windows. Since 3CX is installed on Windows, it can leverage your computer network to meet its infrastructure needs freeing you from extra cables and wirings. This can help save on cabling costs and unnecessary wiring clutter at the desktop.
  • 3CX offers a simple web-based administration for installing and managing the VoIP phone system. This web based management portal makes working with 3CX a breeze. Say goodbye to expensive technician visits to add or change a user.
  • If you have experienced a legacy PBX or key system before, you will know that the most tedious and costly part of owning a PBX can be the Moves, Adds and Changes or commonly known as MACs. With 3CX, you or your employees can move or switch offices at any time. No need for any re-wiring or re-configuration. 3CX Phone System for Windows just keep humming along seamlessly!
  • Due to the extensive list of interoperable devices with 3CX, there is a tremendous amount of choice when it comes to selecting VoIP Phones, VoIP Gateways, Cordless Phones, Conference Phones, Servers, Headsets, etc. With so many brands and models to choose from, there is never the problem of vendor lock-in. Choose the hardware you like and it will work with 3CX. This really opens up tremendous options for clients.
  • 3CX provides much needed flexibility and reliability in the VoIP system. With 3CX, you can use the powerful built-in VoIP capabilities to make and receive calls through your VoIP Provider of choice or you can use a standard VoIP gateway to make and receive calls through your regular telco lines. No more eggs in one basket!
  • Since 3CX is a software based IP Phone System, there are significant cost savings over a proprietary hardware PBX. This makes the cost of acquisition and maintenance extremely affordable!

Cons of using 3CX Phone System

3CX is an excellent solution for most small and mid-sized organizations but it might not be for everyone. For example:

  • Very small or extensively mobile businesses might still opt for a hosted phone system that gives them the convenience of a flat monthly fee with zero maintenance and support worries.
  • Very large businesses may still go for a proprietary hardware-based solution, especially where there may be many widespread branch locations.
  • Organizations that have in-house Linux development expertise may opt for an open source Asterisk based solution.


Every organization’s needs may be different. When evaluating a phone system, it makes sense to define your specific requirements and budget before comparing vendors. Cost to purchase and ongoing cost to manage are also obviously important factors to consider. Ease of use is equally important.

To try out 3CX, you can download and evaluate it free of charge at:


To see 3CX and related products, check out the 3CX product page at the CI Gear VoIP Store:



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6 Responses so far.

  1. I’ve been using a virtual phone system with a toll free number for my company that I run out of my home. It lets me to keep my personal numbers private – it forwards calls from my toll free number right to my cell phone.

    • small business telephone systems says:

      More and more businesses are moving their applications and processes to the cloud. Business telephone systems are no different from those other applications.

  2. […] read a detailed review on 3CX Phone system for windows please visit our earlier blog post “3CX Phone System for Windows Review“. 3cx Certified Partner & 3CX certified VoIP service […]

  3. Ropa says:

    i personally have the greatest experience with 3cx in our organisation…very good software. Zambia

  4. […] To read a detailed review on 3CX Phone system for windows please visit our earlier blog post “3CX Phone System for Windows Review“. […]

  5. unifypabx says:

    Thank you for sharing your valuable information.this information very useful for online learners
    3cx phone system manual

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